EU railroad travellers rights
Brussels 03.05.2021 Under the new rules adopted by MEPs on Thursday, train passengers will be better protected when there are delays and cancellations or when they face discrimination. EU railroad travellers rights
“We have very good news for those travelling by train, as we managed to secure the same minimum passenger rights all over the EU when it comes to re-routing, spaces for bikes, through-tickets and the rights of passengers with reduced mobility. These are important advances in making rail travel more convenient and passenger-friendly”, said EP rapporteur Bogusław Liberadzki.
On Thursday, April 29, Parliament approved the agreement with member states on the revised rules on rail passengers’ rights. The rules will guarantee that passengers can be re-routed and receive help when there are delays and cancellations. Access and assistance will improve for people with reduced mobility, and there will be more dedicated spaces for bicycles.
Helping stranded travellers
If there is a delay of over 60 minutes, passengers can choose either to be fully reimbursed for the cost of the ticket, continue on their journey or be re-routed under comparable conditions, but without facing additional costs. They must be able to travel in the same class as their original ticket. Train travellers will be able to organise travel on a different route themselves and get reimbursement for a new ticket if the rail operator does not communicate re-routing options within 100 minutes from scheduled departure.
The re-routing obligations will apply even in the event of force majeure and if necessary, meals and refreshments will need to be provided, and accommodation costs will be reimbursed. [
The new rules will also give more clarity on what can be considered a force majeure, which would exempt rail companies from paying compensation for delays or cancellations. In addition to extreme weather conditions and major natural disasters, the new rules now include major public health crises or terrorist attacks. Rail staff strikes will not be covered by this exemption.
Assisting people with reduced mobility
Travellers with reduced mobility will have more flexibility when making travel arrangements, as they will be obliged to notify the operator of their travel plans only 24 hours in advance (under current rules, they have to notify the operator 48 hours in advance). Where an accompanying person is required, they shall travel free of charge. Travellers with reduced mobility using an assistance dog shall be given a guarantee that the animal can travel with them.
Refurbishing trains for more bicycles
In an effort to provide more sustainable mobility and comfortable alternatives, all trains must be equipped with dedicated spaces and racks for bicycles, with at least four bicycle spaces on each train.